Terms & Conditions

Pokalde Adventure is a registered travel and tour, trekking and expedition Company in Nepal. We believe in work and mutual collaboration. We are dedicated to serving you the best available services in Nepal. The following terms and conditions are our primary guidelines to accept you as our valued customer.

Booking & Payment Option

The foremost essentials while designing and planning your trip, we need a photocopy of your passport and 25% of the total amount which is a non-refundable booking deposit is required for every trip booking per person. The rest of the payment must be paid upon arrival at our office.

Bank service charge should be paid by the clients themselves at the time of deposit.

In addition, clients can make a payment by credit card please click here and fill the form. For the payment by credit card we only accept Master Card and Visa Card, and 4% extra will be paid by the clients themselves as a card processing fee.

Similarly, you can pay by Western Union Money Transfer or via Money Gram also.

Risk & Liabilities

Our major focus is to arrange your travel comfortably and smoothly. We give our 100 percent to make your journey lifetime memorable. Pokalde Adventure will be provided all the services as per mentioned in the itinerary and the agreement between you and us at the time of booking. However, in the Himalayan region of  Nepal, India, Tibet and Bhutan, tours are operated strictly under their own policies and Tourism Authority. We shall not be responsible for any change or cancellation of programs due to unavoidable circumstances such as Government restriction, Landslide, road blockage, flood, avalanches, political unrest, cancellation of flight, delay, sickness or accident, breakdown of the vehicle, any extra cost incurring there will be borne by the clients on the spots. So, it is most advisable that clients have full insurance against medical and personal accident risks.

Cancellation Policy:

If our clients fail to make their trip or want to cancel their program due to any unavoidable circumstances following charges will be made for the Trip Cancel. The 25% trip booking amount is fully nonrefundable once it is paid by clients during the booking trip. We settled the final payment one day of the trip start in our office, then after no refund will be made.

Program Change/Delay:

The program schedule/itinerary can change without prior notice if unavoidable circumstances occur which are beyond our control like weather hazards, Landslides, political unrest, road blockage, avalanches, sudden sickness, etc. The program can be customized as per the interest of the clients and if we cancel your trip due to unavoidable circumstances like war, natural disasters, political unrest, bad climate, etc., we would be happy to refer you an alternative trip of a similar standard or refund your money.

Passport and Visas:

All clients must have a valid passport with at least 6 months of validity from the return date. Nepalese visas can be obtained from the Nepalese Consulate in your country or upon arrival at Kathmandu Airport. 

Travel Insurance:

Our clients must have a comprehensive travel insurance package. Their insurance must cover medical, personal accidents, emergency evacuation, trip cancellation, loss of gears and natural calamity, theft or damage to baggage and personal effects etc.

Flight delay:

Flight by plane and helicopter are prone to cancellations and delays for notorious weather in remote areas and most of the time climate is a major factor of operational complications which could be happened in the Everest region Lukla flight, Annapurna region Jomsom flight, Dolpa, Simikot and Jumla region, etc.

(Most of the Time Mountain flights are delayed without letting know us, the flight is normally 6:30 am in the mooring and you have to be an airport at 6:am but most of the time they are delayed more than hour if we go late they put the Second flight passengers on 6:30 am so, we need to be there at the flight time, be prepared for this)

When these flights are considered in the itinerary, it is also recommended to carry extra money to buy food and accommodations in case of delays. We will not be responsible for these additional expenses or costs incurred from lost connections, so plan accordingly.

Trekking in remote areas or in as described above, especially during odd season, you’re highly advised to reserve extra days to prepare for some delays and avoid frustrating consequences. In case of a delay in flight prior to trek departure or at the end of the trek, you need to meet your accommodation, and food costs by yourself.