At Pokalde Adventure Tours & Travel, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, book travel services, or interact with us. By using our services, you agree to the terms of this policy. If you do not agree, please refrain from using our platform.
Information We Collect
We may collect the following types of information:
Personal Information
- Name, email, phone number, and mailing address
- Passport details, date of birth, and nationality (for bookings)
- Payment information (credit/debit card details processed securely via third-party providers)
- Travel preferences, special requests, and itinerary details
Non-Personal Information
- Browser type, IP address, and device information
- Cookies and tracking data (see Section 4 – Cookies & Tracking Technologies)
- Website usage behavior (pages visited, booking history)
How We Use Your Information
We use your data to:
- Process bookings, payments, and reservations
- Provide customer support and respond to inquiries
- Personalize travel recommendations and offers
- Improve our website, services, and user experience
- Send promotional emails (you can opt out anytime)
- Comply with legal obligations (e.g., fraud prevention, tax requirements)
Sharing Your Information
We may share your data with:
- Travel Partners (hotels, airlines, tour operators) to fulfill bookings
- Payment Processors (secure third-party payment gateways)
- Legal Authorities, if required by law (e.g., fraud investigations)
- Marketing Partners (only with your consent for promotions)
- We do not sell your personal information to third parties.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
Enhance website functionality
- Analyze traffic and user behavior
- Deliver targeted ads (you can manage preferences in browser settings)
- Data Security
- We implement industry-standard security measures, including encryption and secure servers, to protect your data. However, no online system is 100% secure—always use strong passwords and monitor account activity.
Your Rights & Choices
- Depending on your location, you may have the right to:
- Access, correct, or delete your data
- Opt out of marketing communications
- Restrict or object to data processing
- Request a copy of your stored information
- To exercise these rights, contact us at [email protected].
Third-Party Links
Our website may link to external sites (e.g., airlines, hotels). We are not responsible for their privacy practices—review their policies separately.
Children’s Privacy
Our services are not intended for users under 16. We do not knowingly collect children’s data.
Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be posted on our website with the effective date.
Contact Us
For privacy-related questions or requests, contact:
Email: [email protected]
Whatsapp: +977 – 9851240217 / +977 – 9851234552
Address: Pokalde Adventure Tours & Travel Pvt. Ltd.,
Kathmandu-26, Thamel, Nepal